JW Marriott Minneapolis Mall of America

We picked the JW Marriott Mall of America for our July 4th weekend trip. The main reason? We wanted to see family in Wisconsin and finally check out the famous Mall of America. The hotel has a super handy entrance right into the mall from the second floor, which was a huge plus—especially since our son had a blast exploring everything. One thing that really stood out was the fitness center. It had all the equipment you could want—treadmills, stair steppers, free weights—you name it. Everything was clean, and they even had fresh fruit, water, and towels ready to go. It made sticking to a workout routine while traveling way easier. From the moment we checked in, the staff was friendly and helpful. They recognized my loyalty status right away and set us up with a big corner room on the executive floor. That meant we got access to the executive lounge, which was super convenient for grabbing snacks, food, and just chilling out between activities. The lounge was always neat and quiet—a great spot to unwind. Our room itself was spotless and modern, with plenty of storage and little touches that made it comfy. Even though it was a busy holiday weekend, the hotel never felt crowded. The vibe was always relaxed and peaceful. All in all, the JW Marriott Mall of America went above and beyond. Between the awesome location, great staff, nice facilities, and those executive floor perks, it was just an easy and enjoyable place to stay—perfect for families or anyone wanting a hassle-free trip. We’re already talking about going back next time!

Disappointing experience. Three generation outing with all of us staying in the hotel to celebrate a special birthday. Advised the front staff about the special birthday celebration on arrival and barely received a nod. The front staff was clearly overwhelmed with only one person, checking people in initially and a large line accumulating. Checked into the room, which was fine, but not as sharp as it had been on previous visits. One horrible thing I noted was on the side of the toilet paper there appear to be feces, probably left there the last time somebody had grabbed it. Or, because of the way the toilet paper rolled is held in an unsecure way, the toilet paper roll probably had fallen onto the ground and just put back on by previous. Either way, the attention to detail was lacking on this visit. I will give it another try in the future, but it was disappointing to say the least.